Refund and Returns Policy

Refund and Returns Policy for itshopcart

Effective Date: 17 May 2025

Thank you for shopping at itshopcart. We strive to ensure our customers are satisfied with our products and services. Please read our policy below to understand your rights and our process for returns and refunds.

1. Digital Products

As our products may include digital downloads, e-books, or online services:

No Returns on Digital Goods: Due to the nature of digital products, all sales are final. Once a product is downloaded or accessed, we cannot offer a return or refund.
Accidental Purchases: If you made a purchase by mistake and have not downloaded or accessed the product, please contact us within 24 hours for a possible refund.
Non-delivery: If you did not receive the product due to a technical issue, please contact us. After verification, we will resend the product or issue a refund.

2. Physical Products (if applicable)

If you purchase any physical items through our website, you may be eligible for a return or refund under the following conditions:

Eligibility Window: You must request a return within 7 days of receiving the item.
Condition of the Item: The product must be unused and in the same condition as received, in original packaging.
Return Shipping: The customer is responsible for return shipping costs unless the item was defective or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Services (if applicable)

For digital or consulting services:

Service Cancellation: If a service has not yet been delivered, you may cancel and request a refund within 48 hours of purchase.
No Refund After Delivery: Once the service has been delivered or started, no refunds will be issued.

4. How to Request a Refund

To request a refund or return, please contact us with the following information:

Full Name
Order Number
Reason for Refund/Return
(Optional) Screenshots or images for clarification

📧 Email: contact@mydigitalkritika.info

We will respond within 2–3 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company or bank — it may take some time before your refund is officially posted
If you’ve done all of this and still haven’t received your refund, please contact us again.

6. Policy Changes